Shipping policy & pricing
We ship to all of Australia, using temperature controlled services where available and practical. Optional insurance is 2% of order value.
FREIGHT PER DOZEN:
Metro Melbourne $17 (free if over $300) and $22 base rate for Regional VIC
NSW, ACT, SA base rate $22
QLD and TAS $25 base rate, and WA a $50 base rate.
Other locations within Australia - we will contact you with an additional charge, that will vary based on location.
We ship only within Australia. Please contact wine@randalls.net.au for more information.
Usually 5 to 7 working days outside of metro Melbourne.
Returns and exchanges
While we take the utmost care with packing and shipping, if insurance is not selected the purchaser takes all responsibility for damage during transit.
Randall's Fine Wines accepts that on some rare occasions wine can be ‘faulty’. If the wine is TCA affected (corked) or oxidised we are happy to replace or credit the amount of the purchase. However, we require ¾ of the bottle be returned to the Randall's warehouse. The freight cost of the return will be borne by Randall's Fine Wines.
Please contact the store on (03) 9419 9795 for more return information.